Our leadership team
At FORSA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the data you provide while using our platform and services.
By using the FORSA platform, you agree to the terms outlined in this Privacy Policy. The terms "you," "user," or "users" refer to all individuals or entities using FORSA's services, including creating accounts, interacting with content, or conducting transactions.
1. Data Collection and Use
a. Personal Information
FORSA collects various types of personal information from users to facilitate transactions, improve services, and enhance your experience. This data may include:
- Full name, contact details (email, phone number, address), and username.
- Government-issued identification for verification purposes (if applicable).
- Payment and transaction information.
- Profile data such as photos, reviews, and interactions on the platform.
- Device information, such as IP address, location, language settings, and mobile network provider.
We collect this information directly from users during registration or when they voluntarily provide it via forms, interactions, or connecting third-party accounts (e.g., Google, Apple, Facebook).
b. Use of Information
FORSA uses your data for the following purposes:
- User Authentication & Account Management: To verify user identities and facilitate account setup and maintenance.
- Transaction Facilitation: To enable secure buying, selling, and bartering of goods and services.
- Communication & Support: To resolve disputes, offer customer support, and send service updates or relevant notifications.
- Service Customization: To improve user experience by tailoring content and recommendations based on preferences.
- Marketing & Promotional Offers: We may send information about new features, services, or offers based on your consent. You can opt out of these communications at any time.
- Legal Compliance: To comply with legal obligations or respond to lawful requests from authorities, if required.
2. Data Security & Password Protection
You are responsible for maintaining the confidentiality of your account details, including your password. Please notify FORSA immediately in the case of unauthorized access or security breaches. We take necessary precautions to secure your data, but cannot be liable for losses due to your failure to safeguard your credentials.
3. Sharing and Disclosure of Information
a. With Third Parties
FORSA may share your data with third-party service providers for essential platform functionality, such as payment processing, fraud prevention, and customer support. These third parties are bound by confidentiality agreements and are prohibited from using your information for any purpose other than to provide services on behalf of FORSA.
b. Legal Disclosures
FORSA may disclose your data to government authorities or other third parties if required by law or necessary to comply with legal obligations, such as investigating fraud, enforcing our policies, or protecting our users' rights.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to track user behavior and enhance your experience on the platform. Cookies allow us to:
- Keep you logged in across sessions.
- Remember your preferences.
- Measure the effectiveness of our marketing efforts.
- Monitor site traffic and improve services based on user engagement.
You can manage your cookie preferences in your browser settings.
5. Data Retention and Deletion
We retain your personal data for as long as it is necessary to provide services or comply with legal obligations. Upon request, users may delete their accounts, at which point FORSA will anonymize or erase the associated personal data, except where legal or legitimate business requirements necessitate further retention.
6. User Rights and Control
As a user, you have the right to:
- Access and update your personal data at any time through your account settings.
- Opt-out of receiving marketing communications.
- Request data deletion or restriction of processing.
- Withdraw consent where applicable (this will not affect the legality of prior data usage).
7. Cross-border Data Transfers
FORSA operates globally and may process user data in countries outside your own. Where we transfer personal information across borders, we ensure appropriate safeguards are in place, compliant with relevant data protection laws, to protect your information.
8. Updates to this Privacy Policy
FORSA may update this policy periodically to reflect changes in our practices, technology, or legal obligations. All changes will be communicated to you via email or in-app notifications. We encourage users to review this policy regularly to stay informed about how we handle personal information.